RETURNS POLICY

Returns

We offer returns on non-personalised items only within 30 days of receiving your order.

To be eligible for a return, your item must be unused, unworn, in its original packaging, and in the same condition it was received. Proof of purchase is required.

To start a return, please contact us at Ashley@popsanddudes.com.

Returns must be sent to the address provided once your return has been approved. Items sent back without prior approval will not be accepted.

Personalised & Made-to-Order Items

Please note that all personalised and made-to-order items are non-returnable and non-refundable, unless they arrive faulty, damaged, or incorrect.

This includes all items customised with names, colours, or personal details.

Return Address

Pops & Dudes
40 Coleman Road
Fleckney
Leicester
LE8 8BH
United Kingdom

If there is an issue with your order, please contact us as soon as possible so we can resolve it.

 

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect so we can assess the issue and make it right.

 

Exchanges

We do not offer direct exchanges.

The fastest way to receive the correct item is to place a new order once your return (if eligible) has been processed.

 

Refunds

Once your return has been received and inspected, we will notify you of the approval status.

If approved, refunds will be issued to your original payment method within 10 business days. Bank processing times may vary.

If more than 15 business days have passed since approval, please contact us.

 

Contact

For any questions regarding returns, please contact:
Ashley@popsanddudes.com